At the very least, most guests expect hotels to have Free WiFi access in rooms. Many guests who are on a business trip are ready to pay for the “paid access” for the higher speeds.
Nowadays, guests ask receptionists what the WiFi password is instead of asking them first if they have WiFi service. People just assume that every hotel provides WiFi service.
Imagine how the guests would react when they discover there’s no WiFi.
Here is a fact from Google Consumer Insights 2018:
More than 70% of travelers agree they use their smartphones when traveling. They use it to “research activities or attractions, locate shopping areas and restaurants, or to simply look for directions.”
In addition, a reliable internet connection allows your guests to check their emails and social media. It allows them to do the things they normally do at home – stream videos, post on social media, watch movies, and many others.
Increase your guests’ satisfaction with complimentary WiFi.