6. Acquire Feedback and Surveys About Your Restaurant
Nothing is more convenient in providing feedback and answering surveys than being able to do it on your phone.
If your customers can connect online with your WiFi Hotspot, you can ask them for feedback and have them answer a survey conveniently. You can ask them to post a review on Yelp, Google, and others.
Online reviews can make or break your business. With the technology available now, the future of your business possibly depends on what your customers say about your business online.
The key statistics compiled by BrightLocal mentioned that 86% of consumers research and read reviews about local businesses. 57% would only make business with those who have 4 or more stars.
It’s good to ask the customers to provide feedback while they are still inside the restaurant. The dining experience they had is still fresh in their minds (and palates). However, it would be hard for you to ask them to provide instant feedback if you have no complimentary WiFi.